Refund & Cancellation Policy
We aim to provide a flexible and transparent booking experience. Please read our Refund & Cancellation Policy carefully before making a reservation.
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1
General Policy
All bookings made with Express Chauffeurs are subject to this Refund & Cancellation Policy. By confirming a booking, you agree to the terms outlined below.
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2
Free Cancellation Period
You can cancel your booking free of charge up to 12 hours before the scheduled pickup time. If you cancel within this period, you will receive a full refund of any amount paid.
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3
Late Cancellations
Cancellations made less than 12 hours before the scheduled pickup time may be subject to a cancellation fee of 50% of the total booking amount.
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4
No Shows
If you do not arrive at the pickup location at the scheduled time and do not inform us, it will be considered a no show. In this case, no refund will be provided, and the full booking amount will be charged.
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5
Flight Delays and Changes
We understand that flight schedules can change. If your flight is delayed, please inform us as soon as possible. We will monitor your flight and adjust the pickup time accordingly without additional charges.
If you need to cancel due to a flight cancellation, you may be eligible for a full refund (provided we are notified in advance).
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6
Amendments to Bookings
You can request changes to your booking (date, time, pickup location or vehicle type) subject to availability. If the new booking is of a higher value, the additional amount will be charged. If it is of a lower value, a refund for the difference may be issued at our discretion.
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Refund Process
Eligible refunds will be processed using the original payment method. Please allow 3–7 business days for the refund to appear in your account, depending on your bank or payment provider.
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8
Special Circumstances
In cases of extreme weather, road closures, or other situations beyond our control, we may offer a full refund or the option to reschedule your booking, depending on the circumstances.
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9
Contact Us
If you need to cancel, amend a booking, or have any questions about our Refund & Cancellation Policy, please contact us as soon as possible.
Last updated: 1 January 2026