Terms & Conditions
Please read our Terms and Conditions carefully before making a booking. By using our services, you agree to be bound by the following terms.
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1
Agreement to Terms
By requesting a quote, booking or using our services, you agree to these Terms and Conditions and any additional policies or notices that may be posted on our website. If you do not agree to these terms, please do not use our services.
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2
Quotes and Bookings
Quotes requested online are not bookings. A booking is only confirmed once you have accepted our quote and received a confirmation from us by email or message. All bookings are subject to availability. We reserve the right to refuse or cancel any booking at our discretion.
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3
Pricing and Payment
All prices are quoted in GBP (£) and include the services specified in your confirmation. Additional charges may apply for extra stops, waiting time, airport parking, tolls or special requests. No payment is taken on our website; payment methods and terms are provided with your quote.
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4
Changes and Cancellations
You may amend or cancel your booking subject to our Refund & Cancellation Policy. All changes are subject to availability and may affect the fare.
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5
Refunds
Where a refund is due, it will be processed using the original payment method. Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.
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6
Passenger Conduct
We expect all passengers to behave respectfully towards our chauffeurs and vehicles. We reserve the right to end a journey without refund if a passenger is abusive, acts illegally or dangerously, or causes damage to our vehicles.
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7
Luggage and Personal Belongings
You are responsible for your personal belongings. While we take care, we are not liable for any loss, damage or theft of items left in our vehicles. Please ensure you do not leave any items behind.
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Special Circumstances
In cases of extreme weather, road closures or other situations beyond our control, we may offer a full refund or the option to reschedule your booking, depending on the circumstances.
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9
Contact Us
If you need to cancel, amend a booking or have any questions about our services, please contact us as soon as possible.
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10
Limitation of Liability
We are not liable for indirect or consequential losses, or for delays beyond our reasonable control. Nothing in these terms limits liability that cannot be limited by law, including your statutory rights as a consumer.
Last updated: 1 January 2026